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Complaints Procedure

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At Peninsula Private Medical Ltd, we are committed to providing high-quality, safe, and effective services. We aim to treat all patients with compassion and respect at all times.

 

We recognise that sometimes patients may have concerns or feel dissatisfied with the care or service received. We take all feedback seriously and use it as an opportunity to learn and improve.

 

 

How to Make a Complaint

 

A complaint can be made by you or on your behalf (with your consent) within 12 months of the issue, unless there are exceptional circumstances.

 

You can make a complaint in the following ways:

 

  • Verbally to a member of staff or by calling us on 01884 211370

  • By email to info@peninsulaprivatemedical.co.uk

  • By letter to:

    The Practice Manager

    Peninsula Private Medical Ltd

    1 Waterloo Court
    Waterloo Cross
    Uffculme
    Devon
    EX15 3ES

 

 

What Happens Next

 

  • We will acknowledge your complaint within 3 working days.

  • We will carry out a full investigation and provide a written response within 20 working days wherever possible.

  • If we need more time, we will let you know and keep you updated.

 

 

Independent Advice & Support

 

If you would like support in raising a complaint, you may wish to contact:

 

 

 

Escalating a Complaint

 

If you are dissatisfied with the outcome of our investigation, you can escalate your complaint to:

 

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