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Privacy Policy

This privacy policy outlines how Peninsula Private Medical Ltd uses and protects any information that you provide when using our website: www.peninsulaprivatehealth.co.uk (placeholder domain – update if different).

 

This policy is provided by Peninsula Private Medical Ltd, operating from No. 1 Waterloo Court, Waterloo Cross, Uffculme, Devon, EX15 3ES, and governs the privacy of its users in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

 

We are committed to ensuring your privacy is protected. Any information you provide via this website will only be used in accordance with this privacy policy. We may update this policy from time to time by updating this page, so we encourage you to check back periodically to ensure you are happy with any changes.

1. Information We Collect

 

We may collect the following personal data:

 

  • Name and title

  • Contact details including email address and phone number

  • Demographic information such as postcode, preferences, and interests

  • Health-related information if submitted through a contact form or enquiry (only where necessary)

  • Other information relevant to your enquiry, booking, or feedback

 

 

2. How We Use This Information

 

We collect and process this information to:

 

  • Respond to enquiries or contact requests

  • Provide and manage your care or booking

  • Maintain accurate internal records

  • Improve our website and services

  • Where you have opted in, to send promotional emails or service updates

  • Customise your experience on our website

 

We do not sell or share your information with third parties unless required by law or with your explicit consent.

 

 

3. Lawful Basis for Processing

 

We process your personal data under the following lawful bases:

 

  • Consent – when you have given us clear permission (e.g. signing up to our mailing list)

  • Contract – when processing is necessary for a service you have requested

  • Legal obligation – where we are required to comply with legal or regulatory duties

  • Legitimate interests – when processing is necessary for our practice operations and does not override your rights

 

 

4. Website Cookies

 

Our website uses cookies to improve user experience. Cookies are small files placed on your device that help us understand how you use our website and personalise content.

 

You can choose to accept or decline cookies using the cookie banner on your first visit. You may also modify your browser settings to control cookie use at any time.

 

 

5. Website Analytics and Tracking

 

We use analytics software (such as Google Analytics) to monitor website traffic and usage. This may involve placing cookies on your device. These tools do not collect personal identifiers and are used only to help us improve the website and services.

 

 

6. Contact Forms and Communication

 

If you contact us through our website or by email, the information you provide is transmitted securely and stored appropriately. We will only use your information for the purpose stated in your enquiry.

 

 

7. Email Marketing and Mailing Lists

 

We may operate an email mailing list to send occasional updates, news, or promotions. You will only receive these emails if you have explicitly opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

 

Our email marketing platform is currently [Insert provider, e.g., Mailchimp or ClinicYou-integrated provider], and they have their own privacy policies in place.

 

 

8. Downloads and Media

 

Any downloadable documents or files on our website are provided at the user’s risk. While we take precautions, we recommend scanning downloads with antivirus software. We are not responsible for third-party downloads.

 

 

9. External Links

 

Our website may contain links to third-party websites. Please note that we have no control over the privacy policies of these external sites, and we encourage you to review their policies before providing personal data.

 

 

10. Data Security

 

We are committed to ensuring your data is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

 

11. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with our handling of your data

 

To exercise these rights, please contact us in writing or by email using the contact details below.

 

 

12. Controlling Your Personal Information

 

You may request to view, update, or delete your personal information at any time by contacting:

 

Peninsula Private Medical Ltd

No. 1 Waterloo Court

Waterloo Cross, Uffculme

Devon, EX15 3ES

Email: info@peninsulaprivatehealth.co.uk

 

We will not sell or distribute your data without your permission unless required by law.

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